Refund Policy

Thank you for choosing Nexa Serve Client Solutions. We value our clients and strive to provide professional, reliable, and high-quality services. This Refund Policy outlines the terms regarding payments, cancellations, and refunds for our services.

1. General Refund Policy

Refund requests are reviewed on a case-by-case basis depending on the type of service provided. By purchasing or booking our services, you agree to the terms outlined in this policy.

Refunds may not be available once a service has been fully delivered, initiated, or completed.

2. Talent Acquisition & Recruitment Services

For recruitment and staffing services:

Fees related to candidate sourcing, screening, or consultation may be non-refundable once the recruitment process has started.
Refunds or replacement services may be considered if agreed within a signed service contract.
We do not guarantee employment outcomes or hiring decisions.
Clients remain responsible for final interviews, evaluations, and hiring approvals.

3. IT & Marketing Services

For IT, website, SEO, and digital marketing services:

Advance payments or project deposits are generally non-refundable once work has commenced.
Refunds will not be issued for completed milestones, approved designs, delivered digital assets, or completed campaigns.
Monthly marketing or management services may be canceled with prior written notice according to the agreed contract terms.
Delays caused by lack of client communication, approvals, or required materials are not eligible for refunds.

4. Trucking & Transportation Services

For trucking and logistics services:

Refund requests due to shipment delays caused by weather, traffic, government restrictions, or unforeseen circumstances may not be approved.
Cancellations made before dispatch may qualify for partial refunds depending on operational costs already incurred.
Additional service charges, fuel costs, or special handling fees may be non-refundable.

5. Taxi & Chauffeur Services

For taxi and chauffeur bookings:

Customers may cancel bookings before driver dispatch for a possible partial or full refund.
No-shows or last-minute cancellations may be subject to cancellation fees.
Refunds for service complaints will be reviewed after investigating the issue.

6. Non-Refundable Services

The following may generally be non-refundable:

Consultation fees
Administrative charges
Completed digital services
Custom development work
Marketing campaign setup costs
Emergency or priority transportation bookings

7. Refund Processing

If a refund is approved:

Refunds will be processed using the original payment method where possible.
Processing times may vary depending on banks, payment providers, or financial institutions.
Approved refunds may take several business days to appear in your account.

8. Service Cancellations

Clients wishing to cancel services should contact us as soon as possible using the contact information below. Early cancellation may help reduce cancellation charges or non-refundable costs.